Special announcement for COVID-19
Langkah keselamatan kesihatan Shoppymore express
As announced by our Prime Minister, Tan Sri Muhyiddin Yassin, the National Restricted Movement Control Order (MCO) will take effect from time to time during the pandemic and based on announcements by the National Security council NSC). As we clarify this directive with the relevant authorities, we would like to announce a few immediate steps we’re taking to help your business adjust during this period.
For all sellers, do check out our article in Seller Education Hub for you to get the latest updates regarding COVID 19 that may be affecting you directly.
For all buyers, please do stay at home as much as possible and practice good personal hygiene as much as possible especially if you cannot avoid leaving your house.
Here are a few things about Shoppymore to keep in mind as we go through this difficult period together.
All Shoppymore logistics partners (Easy Parcel, Mr.Speedy, Lalamove and Teleport) will be operating as usual. Do expect some delays in receiving your order(s) especially if you have placed order(s) with the office delivery address if applicable.
You have a few options if you have placed order(s) with office delivery addresses.
If your parcel is shipped, you can get in touch with the couriers to request for a re-routing. You may try to re-route it to your current address for collections.
If you placed the order recently and the order has not been updated with any tracking number, you can try to change the address to your current address. Otherwise you can also request to cancel the order and place a new order with the correct address. Refer: "Can I change my address after placing an order?".
Certain couriers may not support / allow re-routing of the parcels. Hence you may need to collect your parcel(s) at the designated courier branch which will be updated in the parcels' delivery status accordingly. You may check our article for more information on how to check your shipping status: "How can I track my order's Shipping Status?".
If you cannot proceed to collect the parcel (>10km from your location), please do proceed to request for refund as the parcel will eventually be shipped back to the seller. You can place a new purchase with the correct address after receiving the refund.
If you do not want to wait for the delayed shipments or call for a re-route or collect it from the designated courier branch, you may cancel the order / request for refund from your end. Check our article here for more information about cancelling your order or request for a refund for your order: "How to cancel my order?" or "When and how can I apply for a return refund?".
We are constantly working closely with our sellers and logistics partners to ensure all necessary precautionary measures are done to ensure your safety.
Shoppymore Customer Service
Shoppymore Customer Service channels will operate as usual from Monday to Saturday 10.30am - 8.00 pm except for Sunday and public holidays.
If your order is currently in transit, you may want to contact the relevant courier company for their assistance regarding delivery of your parcels or change of addresses. Refer to the above for the contact number of each Shoppymore Supported Logistics Partners.
You may request for instant cancellation of your order should the seller have not "arranged shipment" for your order. Once the seller arranges shipment the order will be updated with its relevant tracking number. Any request for cancellation after this will require seller's approval.
*Note: In the event if the seller updated tracking number but did not actually send the parcel to be shipped by the courier (or no tracking status updated), your order be cancelled automatically within 7 days. In such an event it may be better and faster for you to get the refund and purchase the item from another seller which may ship it out sooner than the previous seller.
You can use the steps below to check if the seller had arranged shipment for your order.
Return of Parcels
In the event that you need to send any returned parcel back to the seller, please do proceed to return the parcel within 3 days of your return request (your request may be rejected if the parcel is not being shipped for return in time).
Please do ensure that the returned parcel has been securely prepared with all relevant items to be sent back to the seller. If you have not requested a refund and do not know how to request it, please do read "When and how can I apply for a return /refund?".
In the face of this pandemic, please take care of your health, family and staff. Shoppymore is committed to help you through this period and we will do our best to ensure Malaysians and our loyal customers worldwide get the access to the essentials which are needed.
Please stay at home, practice personal hygiene and stay safe.
Untuk mengutamakan kesihatan dan keselamatan pelanggan dan penunggang kami, kami telah menerapkan langkah-langkah pencegahan terhadap COVID-19 seperti berikut:
Mengukur suhu tubuh secara berkala.
Mencuci tangan dengan lebih kerap.
Penghantaran Tanpa Kontak.
Melakukan Sanitasi di setiap kemudahan sekali seminggu.
Pembersih tangan disediakan.
Untuk memastikan penghantaran pesanan lebih selamat, anda boleh memesan 'Penghantaran tanpa kontak' dengan penunggang kami untuk meletakkan pesanan anda di depan pintu atau lobi bagi mengelakkan sentuhan langsung.
Kami memohon maaf jika berlaku sebarang penangguhan pada penghantaran disebabkan oleh langkah-langkah pencegahan yang ditetapkan oleh kerajaan.
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