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Privacy Policy

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PRIVACY POLICY

Effective Date: 04 April 2025

This Privacy Policy applies to the mobile application Shoppymore, developed and maintained by Multisoftnet Dot Com Sdn Bhd. We are committed to protecting your privacy and ensuring that your personal data is handled responsibly and transparently.
By using our app and services, you confirm that you are at least 18 years old and agree to the practices outlined below.

1. Introduction
  1.1 SHOPPYMORE takes your privacy seriously and complies with applicable data protection laws.
  1.2 This Privacy Policy, together with any additional notices, outlines how your personal data is collected, used, disclosed, and processed.
  1.3 By registering or accessing our platform, you confirm that you have read, understood, and agreed to this Privacy Policy.
  1.4 We may update this policy periodically. Continued use of our services after changes means you accept the updates.
  1.5 This policy works alongside any other consent clauses or legal agreements, unless stated otherwise.
  1.6 You can browse our platform without sharing personal data, but certain features require you to create an account.
  1.7 If you have questions or complaints regarding your personal data, you may contact our Customer Support at: support@shoppymore.com.

2. Personal Data We Collect
  We may collect the following categories of personal data:

  • Identity Data: Name, gender, date of birth, profile picture
  • Contact Data: Address, email, phone number
  • Account Data: Login info, bank/payment details
  • Transaction Data: Purchases, order history
  • Technical Data: IP address, device info, browser type
  • Profile Data: Interests, preferences, survey responses
  • Usage Data: App behavior and interactions
  • Location Data: Provided via uploaded media or in-app services
  • Biometric Data: Voice search recordings, video uploads with facial imagery
  • Marketing Data: Communication and marketing preferences

This data may be collected when you:

  • Register an account
  • Make a purchase
  • Upload user-generated content
  • Participate in promotions
  • Use social login (e.g., Google, Facebook)
  • Contact customer service or interact offline
  • Use in-app games or other features

You are responsible for ensuring any data you provide is accurate and updated. If you share someone else's data, you confirm you’ve received their consent.

3. How We Use Your Data
  We may use your personal data to:

  • Provide and improve our services
  • Fulfill orders and communicate delivery updates
  • Support customer service requests
  • Manage and personalize your account experience
  • Authenticate payments and prevent fraud
  • Analyze app usage and improve performance
  • Send promotions, newsletters, and updates (with your consent)
  • Display public content (e.g., reviews, uploaded media)
  • Research user behavior and demographic trends
  • Display user rankings for campaigns or in-app games
  • Handle complaints, disputes, or takedown requests

We may also use aggregated/anonymized data for targeted advertising and platform optimization.

4. Third-Party Services
  We work with reputable third parties who may access or process your data to provide key services:

  • Firebase (by Google) – for user authentication, crash logging, and real-time database
  • Google Analytics – for app behavior and traffic analytics
  • Delivery partners – for product shipping and tracking
  • Payment gateways – for processing transactions

All third parties are required to handle your data securely and in compliance with privacy standards.

5. Data Transfers & Security
  5.1 Your data may be transferred or stored outside of Malaysia for service delivery purposes.
  5.2 We use encryption, secure servers, and access controls to protect your information.
  5.3 You are responsible for maintaining the confidentiality of your password. Notify us immediately if you suspect any unauthorized access.

6. Retention of Data
  6.1 We retain your data only as long as needed for operational or legal purposes.
  6.2 When your data is no longer needed, we will delete it securely or anonymize it.

7. Children Under 18
  7.1 Our services are intended only for users aged 18 and above.
  7.2 If personal data of minors is inadvertently provided, we will delete it upon notification.
  7.3 Parents or guardians who allow minors to access our app are deemed to have consented to the terms herein.

8. Cookies and Tracking
  8.1 We use cookies, web beacons, and similar technologies to analyze usage and personalize content.
  8.2 Information collected includes IP address, session duration, page views, and more.
  8.3 You can manage cookie settings via your browser.

9. Third Party Sites
  Our app or platform may link to external websites, such as business partners or payment providers. We are not responsible for their privacy practices. Please review their policies before engaging with them.

10. Legal Disclosures & Consent Withdrawal
  10.1 We may disclose your data to law enforcement or regulatory agencies where required.
  10.2 You may withdraw consent or request account/data deletion by emailing us at: support@shoppymore.com
  10.3 You may also revoke access to third-party integrations (e.g., YouTube, Facebook) from your respective accounts.

11. Contact Information
  For support or questions regarding your data: